Business Support Administrator

Permanent

Job description

My Client is looking for an experienced and efficient administrator to fill a crucial role in providing administrative and systems support to the company, particularly the Sales and Education & Media teams, as well as being the first point of contact to our growing client base.

Responsibilities

• First line telephone reception duties
• Dealing with and documenting all customer enquiries, updating the client requests from follow-up through to resolution
• Processing customer sales orders in a prompt and accurate manner
• Fulfilling software evaluation requests
• Facilitating good communication and supporting colleagues from other departments with administrative tasks
• Scheduling of the training diary, for both external and internal courses
• Maintaining a high level of accuracy of the training and client data on our CRM system as well as various spreadsheets, calendars and cloud based systems
• Maintaining our e-learning system and ensuring individual client needs are met
• Booking of training and meeting room facilities
• Arranging the production of training manuals
• Ordering office supplies and managing stock levels

Competencies

• Excellent verbal and written communication skills
• Good standard of numeracy
• Resilience and the ability to work under pressure
• Demonstrate initiative and the ability to work independently
• Strong organisational skills
• Accuracy and attention to detail
• Ability to manage and prioritise customer queries
• The ability to multi-task and quickly switch from one task to an unrelated one
• Collaborative approach to work with a "can do" attitude

Experience

A minimum of 2 years experience in a similar role with excellent computer skills including the use of Microsoft applications such as Word and Excel and a CRM system.

Experience of Sales and Purchase Ledger, although not essential, would be a distinct advantage.