Position title
Business Support Administrator
Description

Business Support Administrator

Permanent

Job description

My Client is looking for an experienced and efficient administrator to fill a crucial role in providing administrative and systems support to the company, particularly the Sales and Education & Media teams, as well as being the first point of contact to our growing client base.

Responsibilities

  • First line telephone reception duties
  • Dealing with and documenting all customer enquiries, updating the client requests from follow-up through to resolution
  • Processing customer sales orders in a prompt and accurate manner
  • Fulfilling software evaluation requests
  • Facilitating good communication and supporting colleagues from other departments with administrative tasks
  • Scheduling of the training diary, for both external and internal courses
  • Maintaining a high level of accuracy of the training and client data on our CRM system as well as various spreadsheets, calendars and cloud based systems
  • Maintaining our e-learning system and ensuring individual client needs are met
  • Booking of training and meeting room facilities
  • Arranging the production of training manuals
  • Ordering office supplies and managing stock levels

Competencies

  • Excellent verbal and written communication skills
  • Good standard of numeracy
  • Resilience and the ability to work under pressure
  • Demonstrate initiative and the ability to work independently
  • Strong organisational skills
  • Accuracy and attention to detail
  • Ability to manage and prioritise customer queries
  • The ability to multi-task and quickly switch from one task to an unrelated one
  • Collaborative approach to work with a "can do" attitude

Experience

A minimum of 2 years experience in a similar role with excellent computer skills including the use of Microsoft applications such as Word and Excel and a CRM system.

Experience of Sales and Purchase Ledger, although not essential, would be a distinct advantage.

 

Employment Type
Full-time
Job Location
Maidstone/WFH
Date posted
October 21, 2020
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Position: Business Support Administrator

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